Find your gaps before the commission does.
When your commission asks how you find customers heading toward arrears, reach them, connect them to help, and track what happened, what will you show? Answer a few quick questions to see where your record holds up, and which gap to close first.
Your gap map covers four areas
The same four things a commission asks about.
Found
How you find customers heading toward arrears
Reached
How you reach them
Helped
How you connect them to help
What happened after
How you track what happened
Why we ask
Your gap map is ready.
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Your gap map
Priority actions
You're in strong shape. Every area is ready. Keep the record current, and check it again before you file.
Your rate case clock
A self-assessment for discussion. Not regulatory or legal advice.
Want the full Rate Case Readiness Briefing for your utility?
We'll walk you through what your regulator said last time, which commitments have a public report, and what peers were granted.